Rialheim Trade Partners Terms & Conditions

Register to receive exclusive trade pricing for Rialheim products in South Africa. The registration process is easy and once approved will give you access to exclusive pricing as a valued trade partner.

1. TRADE DISCOUNTS 

•      25%  DISCOUNT FOR ALL PURCHASES 
• INCLUDES DELIVERY FOR ALL PURCHASES FROM R500.00

Application Guidelines and Terms
• Any trade discount is not redeemable for cash. 
• Trade discounts cannot be used in conjunction with another Rialheim discount, sale or promotional vouchers.
• In order to qualify for a trade discount, clients must complete the application form.
• Your business must be in or relate to the interior design, architectural, hospitality, corporate gifting, florist, gift shop, design or related industry. 
• Please note that Rialheim reserves the right to deny any application.
• Clients will need to provide proof that they are indeed a business owner in the said industry by providing Rialheim with a copy of their company registration number, proof of identification and a link to company/business website where available.
• Please include the following information with the application form:
o A copy of personal identification 
o A copy of the company registration document
o Link to website or social media pages
o One (1) trade reference (please include company name, contact person and contact details
• The name and address of any order shipped, must match the name and address on the original application. 
• Rialheim DOES NOT offer credit facilities or credit accounts.
• Completed orders cannot be adjusted later. For late amendments, a new order must be created. All orders must be signed off and will be processed accordingly.
• Please note that Rialheim reserves the right to revoke trade discounts as/when deemed necessary.
• The discount will be reflected on the quote/draft order and invoice.

2. GENERAL

• This is a handmade product and variations will occur as part of the manufacturing process. Please refer to the description of each item online for your reference.
• Prices are subject to change without prior notice. (Annual price increases yearly at the end of Jan). 
 • Our products are reasonably priced and therefore it is preferred that NO RIALHEIM products are discounted or placed “on sale” without prior arrangement with Ceramic Factory (Pty Ltd) T/A Rialheim.
• Product samples may be booked out and kept for 7 days. If products are not returned within 7 days, the client credit card will be charged. Clients will be responsible for courier/delivery charges of these samples.

3. PAYMENT TERMS/INVOICES 

• All prices, as quoted, are already INCLUSIVE OF VAT 
• All quotations are valid for 30 days from date of issue.
• Orders will only be released once proof of payment has been received. 

o Retail/in shop sale payments to be made to:
Ceramic Factory (Pty) Ltd T/A Rialheim
First National Bank
Branch: Robertson 200 413
Account Number: 626 3812 2622
(Please use the invoice number and business name as reference)
• To confirm your order, email proof of payment to randsteam@rialheim.com

4. DELIVERY

• Standard delivery through Rialheim is economy.  
• Rialheim takes every care to package goods to prevent breakages but will however not be liable for any damages during transport, should you decide to use your own transport company. Please send a photograph of the damaged items delivered within 48 hours of receiving the order. All returns must be authorised by Rialheim/Ceramic Factory prior to any merchandise being sent back.
• Items are couriered from the Rialheim Factory in Robertson, Western Cape & Rialheim from Randsteam Shopping Centre.